REFUND & CANCELLATION POLICY
Effective Date: September 13, 2026
Last Updated: September 13, 2026
At Project1913 Services, we sell primarily digital products, downloadable resources, Human Resource documents, business documents, templates, Google Web Apps, Google Sheets tools, and other electronically delivered products.
Because of the digital nature of these products, our policy is designed to clearly explain when purchases are final.
1. ALL SALES ARE FINAL
All sales are final unless otherwise expressly stated on the applicable product page or required by applicable law.
We generally do not provide refunds, exchanges, cancellations, or store credits after a purchase has been completed and the product, download, access, or delivery has been made available.
This policy applies to our digital products, including but not limited to:
* Human Resource document bundles
* HR templates and forms
* Business document bundles
* Business templates
* Google Web Apps
* Google Sheets tools
* Digital business applications
* Downloadable files
* Digital resources
* Digital templates
* Other electronically delivered products
2. WHY WE DO NOT OFFER REFUNDS
Digital products differ from physical products because they can be accessed, downloaded, copied, stored, or used immediately after delivery.
Once digital access or delivery has been provided, we cannot reliably recover the product or determine whether copies have been retained.
For this reason, customers are expected to review the product description, features, previews, requirements, and applicable terms before completing a purchase.
3. BEFORE YOU PURCHASE
Before completing your order, please make sure that:
* You understand what the product includes.
* You have reviewed the product description.
* You understand the product format.
* Your device or software can use the product where applicable.
* You understand any Google Workspace or third-party requirements.
* You understand the applicable license.
* You understand that the purchase is final.
By completing checkout, you acknowledge that you have had the opportunity to review the available product information and agree to this Refund & Cancellation Policy.
4. NO CHANGE-OF-MIND REFUNDS
We do not provide refunds because:
* You changed your mind.
* You purchased the wrong product.
* You no longer need the product.
* You found another product you prefer.
* You did not use the product.
* You did not have time to use the product.
* You expected the product to contain different features.
* You purchased the product without reviewing the description.
* You purchased multiple products and later decided you only needed one.
* You were unable to implement the product in your particular business.
5. PRODUCT COMPATIBILITY
Customers are responsible for reviewing compatibility requirements before purchase.
Some products may require:
* Google Workspace
* Google Sheets
* Google Drive
* A Google account
* Internet access
* A modern web browser
* Specific software
* Third-party services
* Certain permissions or configurations
The availability or functionality of third-party services may change after purchase.
Such changes do not automatically create a right to a refund.
6. TECHNICAL ACCESS PROBLEMS
A technical problem with delivery or access is different from a refund request.
If you have legitimately purchased a product but cannot access or receive it because of a technical delivery issue, please contact us.
Email:
[info@project1913services.com](mailto:info@project1913services.com)
Please provide:
* Your name
* Email used for the purchase
* Order or transaction information
* Name of the product
* Description of the access problem
We will make reasonable efforts to help you obtain the product you purchased.
7. DUPLICATE PURCHASES
If you accidentally purchase the exact same digital product more than once, please contact us as soon as possible.
Duplicate purchases will be reviewed individually and may, at our discretion, be resolved through access correction, account adjustment, credit, or another appropriate solution.
A duplicate-purchase issue does not automatically create an entitlement to a monetary refund.
8. PRODUCT ERRORS
If a product contains a material technical error that prevents the product from functioning substantially as described, please contact us.
Where reasonably possible, we may:
* Provide an updated version;
* Correct the affected file;
* Provide technical assistance;
* Provide an alternative delivery method; or
* Offer another reasonable resolution.
Any resolution will be determined based on the nature of the issue.
9. THIRD-PARTY SERVICE CHANGES
Some products may depend on third-party services such as Google services, APIs, hosting providers, browsers, or other external platforms.
We do not control those third-party services.
If a third party changes, restricts, discontinues, or modifies its service, functionality may be affected.
We will make reasonable efforts to address issues within our control, but third-party changes do not automatically qualify for a refund.
10. CHARGEBACKS AND PAYMENT DISPUTES
Before initiating a payment dispute or chargeback, please contact us at:
[info@project1913services.com](mailto:info@project1913services.com)
We are committed to resolving legitimate delivery and access issues where reasonably possible.
Unauthorized or fraudulent chargebacks relating to products that were successfully delivered or made available may be disputed with the applicable payment processor using available transaction and delivery records.
Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.
11. LEGAL RIGHTS
This policy does not exclude, restrict, or waive any refund, cancellation, warranty, consumer-protection, or other legal right that cannot legally be excluded or waived.
Where applicable law requires a refund or other remedy, we will comply with that legal requirement.
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12. CONTACT
For questions concerning a purchase, delivery, access issue, or this policy:
Project1913 Services
Operated by ZoeDeb Services LLC
102 Gold Ave SW
Albuquerque, NM
United States
Email: [info@project1913services.com](mailto:info@project1913services.com)
Phone: +1 505-295-5968
Website: project1913services.com