Last Updated: August 12, 2026
Project1913 Services provides primarily digital products and professional services. Because digital products may be accessed or downloaded immediately, refunds are handled differently from traditional physical products.
1. Digital Products
Digital products include:
- HR templates
- HR document bundles
- Employee handbooks
- SOPs
- Job descriptions
- Excel templates
- Google Sheets templates
- Dashboards
- Checklists
- Business resources
- Downloadable files
- Other electronically delivered products
Because digital products can be accessed, downloaded, copied, or retained after delivery, digital-product purchases are generally non-refundable once the product has been accessed or downloaded, except where required by applicable law or where specifically stated below.
2. Technical Problems
If a purchased product is:
- Corrupted
- Missing
- Inaccessible
- Technically defective
- Materially different from what was advertised
contact us at info@project1913services.com.
We will first attempt to resolve the problem by providing:
- A replacement file
- A corrected file
- A new download link
- Access restoration
- Another reasonable solution
3. Duplicate Purchases
If you accidentally purchase the same product more than once, contact us.
After verifying the duplicate transaction, we may refund the duplicate purchase or provide another reasonable resolution.
4. Wrong Product
If you purchased the wrong product, contact us as soon as possible.
If the product has not been accessed or downloaded, we may, at our discretion, offer an exchange or other resolution.
5. Change of Mind
We generally do not issue refunds because a customer:
- Changed their mind
- No longer needs the product
- Did not use the product
- Expected something different
- Did not review the product description
- Purchased the product without checking its format or contents
We encourage customers to review the sales page, previews, features, and product description before purchasing.
6. Consulting and Services
Refunds for consulting, training, advisory, audits, and other professional services depend on the circumstances and any applicable service agreement.
If work has already been performed, preparation has begun, time has been reserved, or deliverables have been produced, the amount refundable may be reduced or no refund may be available.
Any specific service agreement will control where applicable.
7. Subscriptions
If Project1913 Services offers subscriptions, cancellation terms will be displayed at the time of purchase.
Cancellation normally prevents future recurring charges but does not automatically refund a prior billing period.
8. Refund Requests
Send requests to:
Include:
- Full name
- Order number
- Purchase email
- Product/service purchased
- Reason for request
- Supporting screenshots where applicable
9. Approved Refunds
Approved refunds will generally be returned through the original payment method.
The timing of the refund may depend on the payment processor or financial institution.
10. Consumer Rights
Nothing in this Refund Policy is intended to waive or restrict rights that cannot legally be waived under applicable law.